CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call us at 214-580-0739 or send us an email at info@marissaelise.com

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*We verify all credit cards before shipping. 

 

*Please note that all packages are shipped uninsured. We will not be held responsible should USPS or UPS lose your package. You will only be charged for the items that are shipped to you, along with any charges for expedited shipping.

 

**WE DO NOT ALLOW REFUNDS.

 

**NO REFUNDS - NO EXCEPTIONS

 

**WE ONLY ACCEPT RETURNS FOR A STORE CREDIT.

Frequently asked questions

When are orders processed?

All orders will be processed within 24 hours if your order is received Monday through Friday before 12 PM CST. Holidays and Weekends are excluded. Orders placed on a Saturday or Sunday will be processed on the following Monday. Order acknowledgment and confirmation of product availability will be sent to you via email after your order is completed.



When will my order ship?

Please allow 2-3 business days to receive shippping confirmation after order is received and processed. An order tracking number will also be included in a separate order completion email.



When can I expect my pacakge to arrive?

All orders are shipped in the continental US via UPS and can take anywhere from 3-9 days to arrive. If you choose the UPS at checkout, your package will arrive in 1-5 days (excluding orders placed Friday after 12 pm through Sunday). If you are shipping to Alaska or Hawaii and please allow up to 3 weeks for your order to arrive.



How can I qualify for free shipping?

FREE Standard Shipping on orders over $100 or $FREE Express Shipping on orders over $150!
*Promotion automatically applied